Fleur Ravensbergen is an independent conflict resolution and negotiation practitioner, and a lecturer at the University of Amsterdam in Conflict Resolution and Governance. She is a member of the Peace and Security Commission – Advisory Council of International Affairs which advises the Dutch Government and parliament on peace and security. She is the Facilitator for a large financial institutions’ Human Rights Grievance and Remedy Mechanism and an Advisory Council Member for “Fight for Humanity” – a human rights NGO. She was co-founder and the Deputy Director of the Dialogue Advisory Group. 

Fleur connected her professional experience to Modules 2 and 4 of the TCZ training materials: Tensions and Opportunities in Cultural Heritage (Module 2) and Skills in Cultural Mediation (Module 4). During her session, she emphasized that mediation skills—such as calmness, patience, and perspective – are valuable in any situation where conflict arises. Participants also took part in practical exercises on listening and empathy, exploring what it truly means to be heard.